Tata Communications Ltd
GENERAL SKILL SET REQUIREMENTSAll the potential candidates must be fluent in reading, writing and speaking English
Absolute commitment to improving customer experience
Ability to communicate effectively and possess sufficient soft skills to handle customers, field technicians, FOH consultants and personnel from other parts of the business, quickly understand the nature of the issue and troubleshoot in a timely manner
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Ability to work under pressure and handle difficult customers
General Microsoft Windows and computer skills, and accurate data entry abilities
Strong analytical and technical skills (e.g. database, telecommunication systems), technically appropriate communication skills, clear understanding of all processes / work instructions and an understanding of Our Customers network and products
Strong listening skills, being able to listen effectively and understand customers issues
Ability to develop relationships with stakeholders (such as field, sales front of house, other areas)
Learning on the fly apply new learnings to new situations
Building Effective Teams contribute to team success
Customer Focus understand the customer and their environment
Drive for results deliver results quicker and more efficiently
Innovation Management – question traditional methods and looks for new opportunities
Business Acumen know the business and the environment
TECHNICAL SKILLS & CAPABILITIES
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Operational knowledge of PSTN/TDM Switches
Knowledge of SS7 / C7 signaling and connectivity with national and international operators
Knowledge of ISDN BRI/PRI, Pair gain systems, VF signaling, metering
Wireline Broadband Technology
DAY TO DAY JOB DESCRIPTION FOR Frontline Team Member
As part of the day-to-day operations, the associates will be expected to perform the following duties:
Ensure accurate data is entered in all of the relevant activation systems to successfully complete orders
Effective and efficient use of all relevant systems to access information and provide relevant solution for the customer
Communicate effectively and positively with field technicians and the wider group
Time management and ability to prioritize workloads to meet targets
Maintain integrity of network data through adherence to standard procedures
Achieve outstanding customer service through resolution of service difficulties
Meet all productivity and quality performance measures related to the role
Process work in line with individual work stream processs and requirements
Engage customers by utilizing effective questioning techniques to identify the problem
Escalate customer service to the appropriate group for activation if unable to successfully program at the time
Name Of Post : Junior Executive
Education Qualification : Any Graduate
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No of Post Require : NA
Required Age : NA
Experience : 0 to 2 yrs.
Last Date to Apply : NA
Job Location : Mumbai
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